POLICIES REGARDING
​REGISTRATION,
SHIPPING and
​CANCELLATION 

​​Please be aware that all course dates, locations, and prices are subject to change. Check the website details often for any changes or updates.
 
Course Registration:

• Please refer to the course detail page for exact dates and times related to the specific course you are interested in.
• For most in-person courses, students must register at least two weeks (14 days) before the course begins, provided there are seats remaining. For registration requests done less than two weeks prior to the start of a course, the registration will only be done at the discretion of NEWA.
• For most online courses, including WSET, students must register 10 business days before the start date. For registration requests less than 10 days prior to the start of an online course, please contact NEWA to determine if the registration is possible. In either case - we will make every attempt to get a student’s request for a class or seminar fulfilled, but registration will be done only at the discretion of NEWA.

 
Cancellation, Refunds & Rescheduling Policies
NEWA retains the right to determine the amount, if any, of all course refunds and/or course credits.
​
Booking Terms & Conditions for Non-WSET Classes or Seminars
For most classroom courses, no refunds will be given once a course begins.  For online courses, no refunds will be given under any circumstances. For other classroom courses, any refunds given will exclude the cost of study materials if they have already been provided to the student. Shipping fees are not refundable, and any return shipping fees will be deducted from the amount of the refund.
 
For non-WSET courses:

• If you cancel more than 14 days prior to the class or course start date, you may request a full refund, minus any material costs that may have been delivered to you.
• If you cancel 14 days or less prior to the class or course start date, you may request a refund less a 20% cancellation fee and the cost of any materials that may have been delivered to you.

 
Booking Terms & Conditions for WSET Classes or Exams

• The return of an online booking form is to register your interest for the course or provide needed registration information, only.
• Your place is not confirmed in any class and your study materials will not be sent until full payment has been received.

• Places are strictly limited and will be allocated on a first come/first serve basis based on payment processing via our online booking form.

• Exam bookings cannot be accepted any later than 21 working / business days before the scheduled course exam date.
• The student must provide personal information to receive the study pack and the final WSET certificate and to book a course. Every change/update in the personal data must be communicated to New England Wine Academy.
• For all WSET exams, please note that all exam fees are forfeited when a student is registered for the exam with WSET. There are no cancellations or refunds on WSET examinations once the exam order has been submitted to the WSET. Students will need to register for a later exam date, if they find themselves unable to sit for an exam for which they are scheduled. In most cases an additional fee will be applied for rescheduling.
• Students have one year from the start of their course to sit an exam. If students do not register to sit for and take the exam within the 1-year, a forfeiture of the exam fee will occur.
• Please note, cancelling or rescheduling an exam once your class has begun, will result in a $35 administrative rebooking charge. ​We work with our students to ensure they are aware of all dates, but please mark your calendars with all relevant dates/times. Let us know as early as possible if you are unable to make and exam for any reason.
• Exam date changes requests made less than 16 days from the exam date, will incur a $35 rebooking charge as well as a new exam registration fee. Fees are dependent upon the specific course / exam, and will be handled on a case by case basis, depending on the specific course and the type invigilation process (remote or in-person). You may refer to the specific course pages in our "SHOP" menu for the resit fees for each assessment.
• If you book a class past the registration deadline, you will be placed in the next available class.
• NEWA reserves the right either to change the date of a course or cancel a course if the minimum required number of students is not reached. Alternative dates will be notified 14 days prior to the planned start date of the original course. Any enrollment fee that was paid by the student will be transferred to the new course with no additional charge. In cases where the new date is unviable for the student, the entire course fee will be refunded in full by New England Wine Academy.
• No student is allowed to sit the examination without having attended the related course. The only exception to this rule will be online students or students who are requesting resits, but have already taken the course. 
• On the day of the WSET exam, the student must provide an ID‐card or passport with personal photograph. If not, the student will not be allowed to sit the examination. 

Missed Classes or Exams
New England Wine Academy does not refund or credit for missed classes or examination assessments. Every effort is made to communicate this information ahead, but it is the candidate's responsibility to read and understand all relevant dates and times, including time-zone differences, for any and all courses and exams, online or in-person.

Students taking a Remote Invigilation exam (online) must be aware that they will receive multiple advance emails with instruction on how to perform a systems check, as well as the link to the exam. Students must review the system check procedure and make NEWA and/or WSET aware of any issues that may prevent them from taking an RI exam on the specified day. Failure to do this may result in a forfeiture of the exam fee. WSET does provide a comprehensive Remote Invigilation Guide, which can be reviewed here.

The student must read and understand the class or seminar Specification available on www.newenglandwineacademy.com under each course section.  If there is a question regarding any course detail, please ask before booking.

On occasion, the New England Wine Academy will offer a course or seminar for which the above “Cancellation, Refunds & Rescheduling Policies” does not apply. In those instances, the registration page for the class or course will reflect the modified policy for that specific event.

Inclement Weather
Weather is a tricky thing, but in the event of a weather event that may cause concerns with regard to safety for a class or exam, the event will be rescheduled to the next earliest convenient date and time. NEWA will always make a call regarding weather with both student and staff safety as a top priority. Every attempt will be made to give approximately 24-hours notice on any weather related changes to scheduled exams or classes. 

• In-Person Exams - in the event of inclement weather that may cause travel or safety concerns, NEWA retains the right to postpone and reschedule WSET and/or other exam dates and times. Students will not incur any additional charges related to the exam fee, samples, or postage related to their exam. NEWA is not responsible for any extra travel or other expenses outside of the normal fees for the course and exam. 
• Virtual Exams - while highly unlikely that a weather incident may cause a disruption to a WSET or other remote exam, if there is an event that causes the student to miss an exam due extenuating circumstances (ie: power failure, etc.) the student must document the event and submit notice to NEWA within 5 days of the original exam time. This request and documentation will be submitted to WSET for approval. Failure to submit sufficient documentation and a request for extenuating circumstances outside of the five day period will result in the loss of the original exam fee and a new exam will be require for a resit booking.
• In-person and Virtual Classes - in the event os a weather event that may cause a disruption to an in-person class or a virtual class, NEWA will make every attempt to make up the class time by rescheduling the class to another time. Students will not incur any additional fees for such an event, but NEWA is not responsible for any travel or other expenses outside of the standard course related fees.
• At no time will a weather related event be cause for the refunding of course, exam, tuition or other course fees. Please see our other policy statements regarding refunds.

 
Shipping 
Anything shipped by New England Wine Academy is the responsibility of the receiver.  All materials will be shipped by New England Wine Academy using a trackable method.  Once delivery is confirmed to the address given it is the receivers responsibility to ensure that it gets safely to them from the point of delivery. Any refunds on course materials will be less the associated postage and handling fees.

Students based outside of the continental United States should be aware that additional charges will be applied for shipping of materials and / or certificates and pins. The cost of these charges should be discussed prior to enrollment to confirm the amount and that all parties are in agreement of the additional fees. 

Shipping fees will include the full amount of the postage or handling charges due to the carrier, as well as any service or fee charges related to the cost of the shipping.

New England Wine Academy does reserve the right to refund or cancel the enrollment of any student if there is no prior agreement to any additional shipping charges before the enrollment deadline.

Lost Exams
WSET requires all exam forms to be sent with tracking to London for processing. In general, NEWA uses DHL for this service.
While this is very rare, it is still a remote possibility. Due to the nature of international shipping and customs regulations, we cannot insure your exam or otherwise attach value to it as this would incur customs duty for the shipment. Should an exam be lost, we will exercise all options available to us to locate the exam. NEWA will order a new exam for you and work with you to re-test at the earliest possible convenient time. NEWA will pay for the exam, related wines and all shipping fees for this replacement exam. 

• Please note - NEWA will not reimburse you for the completed course nor for any travel related expenses.